Responsible Gaming

Every registered okbk player has access to the following protective tools directly from their account settings. You are always in control.

okbk is committed to providing a gaming environment that is safe, fair and transparent for every player in Bangladesh. We believe that enjoyment and responsibility are not opposing forces — they are two sides of the same coin. Our responsible gaming programme is built into every layer of the platform, from the account registration process to how we monitor player activity over time.

Gaming at okbk is intended to be a form of entertainment, not a way to earn income or escape personal problems. Every feature we build, every promotion we launch, and every communication we send is reviewed against our responsible gaming principles before it reaches our players.

We recognise that for a small number of people, gambling can become problematic. When that happens, we want to ensure that okbk is part of the solution, not the problem. Our support team is available 24/7, 365 days a year — including Eid and all Bangladesh public holidays — to assist any player who feels their gambling habits may be getting out of hand.

The okbk platform is strictly restricted to individuals who are 21 years of age or older. This is not merely a platform policy — it is a fundamental ethical commitment. No person under the age of 21 may open an account, make a deposit, participate in any game, claim any bonus or otherwise use the okbk platform in any capacity.

All new accounts are subject to age verification as part of our KYC process. We may request a copy of a government-issued ID (such as a Bangladesh National ID card or passport) at the time of registration or at any point during your membership. Accounts where age cannot be verified will be suspended until verification is complete, and any funds held during the suspension will not be accessible.

okbk allows every registered player to set personal deposit limits to help manage their gaming budget. You can configure limits on a daily, weekly or monthly basis, and the limit applies across all payment methods — bKash, Nagad, Rocket, Upay and bank transfers. The following rules govern how deposit limits work on okbk:

• Limits take effect immediately upon being set. There is no delay, no waiting period, and no override possible once a limit is active.
• You may reduce your active limit at any time and the reduction takes effect immediately. However, increasing an existing limit requires a minimum 24-hour cooling-off period before the higher limit is applied, giving you time to reconsider.
• If you reach your deposit limit before the period resets, you will not be able to make further deposits until the limit period expires. Existing wagers in progress are not affected, but no new deposits will be accepted.

Setting a deposit limit is one of the most effective steps you can take to keep gaming fun and affordable. We encourage all players — not just those who feel they have a problem — to use deposit limits as a standard part of their gaming routine.

It is easy to lose track of time when you are engaged in an exciting game — whether that is a live cricket match, a fast-paced slot, or a live casino table. okbk's session time reminder feature sends you an on-screen alert at a frequency you choose (for example, every 30 minutes, every hour, or every two hours) to remind you of how long you have been playing and how much you have spent during that session.

Session reminders are available for all game types on the okbk platform, including cricket betting, live casino games, slots, crash games and fish games. You can configure your preferred session reminder interval from your account settings at any time, and changes take effect from your next session.

If you feel that you need a short break from gaming — even if you do not believe you have a gambling problem — the time-out feature lets you suspend access to your okbk account for a defined period. Time-outs are available in the following durations: 24 hours, 48 hours, 72 hours, 7 days, 14 days, and 30 days.

During an active time-out, you will not be able to log in to your okbk account, no new deposits will be processed, and no wagers can be placed. Any wagers already settled during the time-out will be processed normally, and winnings will be held in your account balance for when you return.

How to Activate a Time-Out

• 1
  Log in to your okbk account and navigate to Account Settings.
• 2
  Select the Responsible Gaming section from the settings menu.
• 3
  Choose Time-Out and select your preferred duration (24 hours to 30 days).
• 4
  Confirm your selection. The time-out activates immediately and cannot be shortened once confirmed.

For players who feel that gambling has become a serious problem in their life, okbk offers a permanent self-exclusion option. Self-exclusion is a significant step, and we encourage anyone considering it to take it seriously. It is the right choice for anyone who feels that voluntary breaks and deposit limits are no longer sufficient to keep their gaming within safe boundaries.

To request permanent self-exclusion, contact the okbk support team at [email protected] with your registered mobile number, your full name and a written request for self-exclusion. Our team will process the request within one business day. During self-exclusion, your account will be permanently closed, all promotional communications will be disabled, and you will not be able to create a new account using the same identity details.

If you are unsure whether self-exclusion is right for you, please speak to our support team first. We can walk you through the available options and help you choose the level of protection that fits your situation — whether that is a time-out, a deposit limit, or a full self-exclusion.

Problem gambling can develop gradually and may not always be obvious at first. It is important to recognise the warning signs early, both in yourself and in people close to you. The following self-assessment questions are designed to help you reflect on your current relationship with gambling. There are no right or wrong answers — this is purely for your own reflection.

If you answered yes to two or more of the questions above, we strongly encourage you to use okbk's responsible gaming tools — deposit limits, time-out, or self-exclusion — and to reach out to our support team or an independent counselling service for guidance. There is no shame in asking for help. Taking action early is always the right decision.

Protecting children and young people from gambling is a responsibility that okbk takes seriously. Beyond our mandatory age verification process, we ask parents and guardians in Bangladesh to take active steps to ensure that minors cannot access the okbk platform on shared or family devices. The following practical measures are recommended:

• Never share your okbk login credentials (username, password, or OTP codes) with any other person, including family members.
• Enable device-level parental control features available on Android and iOS phones. These can restrict access to browser-based platforms and apps outside approved categories.
• Always log out of your okbk account when using a shared device — such as a family smartphone or a shared computer at home or at a cyber café.
• If you suspect that a minor has accessed your account or created their own account using your payment details, contact us immediately at [email protected] so we can investigate and take appropriate action.

okbk does not target marketing at individuals under the age of 21, and our promotional content is designed for adult audiences in Bangladesh. If you receive okbk marketing and you are under 21, please do not engage with it, and contact us so we can remove you from our communications list.

If you are worried about your gambling habits — or about the gambling habits of someone close to you — please do not hesitate to reach out. okbk's responsible gaming support team is here to listen without judgment, help you understand your options, and connect you with the right tools or external resources. Recognising a problem and asking for help is a sign of strength, not weakness.

In addition to contacting okbk directly, there are independent organisations that provide free, confidential support for people experiencing gambling-related difficulties in Bangladesh and across Asia. We recommend considering the following types of support:

• Speak to a trusted family member, friend or community leader in your area about what you are experiencing. Social support from people you trust can be one of the most effective early interventions.
• Seek guidance from a qualified mental health professional or counsellor. Many hospitals and NGOs across Dhaka, Chittagong, Sylhet and other major Bangladeshi cities provide counselling services.
• Consider reaching out to international online support communities or helplines that specialise in gambling addiction — many provide anonymous chat or email support in multiple languages including English.

The most important principle of responsible gaming is a simple one: gambling should be fun. It should be something you do with money you can comfortably afford to lose, during time you have chosen to set aside for entertainment. The moment gambling stops being fun — when it causes stress, financial pressure, relationship strain or anxiety — it is time to take a step back and reassess.

okbk is proud to offer world-class gaming entertainment to players across Bangladesh — from live cricket betting during BPL and T20 World Cup seasons, to the latest slots from Pragmatic Play and NetEnt, to live dealer casino experiences powered by Evolution Gaming. We want every player to enjoy what we offer — and to be able to walk away whenever they choose.

• Only gamble with money you have set aside specifically for entertainment — never with savings, borrowed funds, or money earmarked for household needs.
• Set a personal budget before you start each session and stick to it — regardless of whether you are winning or losing.
• Never chase losses. Losing is a normal part of gambling. Chasing losses by increasing your bets in an attempt to recover money is one of the most common patterns that leads to problem gambling.
• Take regular breaks. Step away from the screen for at least a few minutes every hour, and avoid gaming late at night when your judgement may be impaired by tiredness.
• Balance your gaming time with other leisure activities — spending time with family, outdoor exercise, or enjoying cricket with friends are all healthy alternatives that keep life in perspective.

Remember: okbk is here to make your leisure time more enjoyable — not to be the centre of your financial or emotional life. Play responsibly, know your limits, and enjoy the game.